# Create Tickets

### 1. How to Submit a Ticket

a. Log in to the Merchant Platform: https://passport.payermax.com/#/login ;

b. Click [Customer Service] in the top right corner to go to the ticket submission page;

c. For order-related questions, please enter the order number and then ask a question; for other questions, please enter the question and then directly ask a question.

![](https://img-cdn-sg.payermax.com/public/20260512-e065b7a8-a133-4f91-a71f-829b41c65a5f.jpg)

![](https://img-cdn-sg.payermax.com/public/20241203-92def661-4345-424e-8ff8-f62255cd9cf2.png)

### 2. Other Functions

#### 2.1 Ticket List

+ **Ticket Status**: Supports filtering Tickets with specified status;

+ **Ticket Query**: Supports query by entering Tickets number/creator/creation time;

+ **News**: When there is a new message in the Ticket, click the message content in the notification to jump to the corresponding Ticket.

![](https://img-cdn-sg.payermax.com/public/20241203-69dce406-9cfb-497d-84da-e25de319d6af.png)

#### 2.2 Ticket Details

+ **Upload Attachments**: Supplement payment voucher and other information;

+ **Ticket Expediting**: Send a notification to the Ticket handler to urge processing;

+ **Processing Time**: View the progress of Ticket processing;

+ **Estimated Completion Time**: View the estimated completion time of a Ticket.

![](https://img-cdn-sg.payermax.com/public/20241203-1a8bfb5d-2ef4-4173-8ee4-c0644b86ad81.png)

#### 2.3 Ticket Evaluation

+ **Satisfaction Evaluation**: After the service is completed, you can click on the star rating to give a rating. Text comments are supported.

![](https://img-cdn-sg.payermax.com/public/20241203-06767280-4de0-4e28-861e-d71c1f8ad7f3.png)