Account Balance Management

1.What is a Merchant ID (MID) and where can I find it?

Merchant ID is the unique identification number for your merchant Account. For any issue that you would face, we will quickly solve it by your unique MID. There are two ways to get your MID:

1. Click the merchant name at the upper right to get it.
2. Enter "Profile" - "Setting" page to get it.

2.How to view and edit basic information about the merchant?

Enter "Profile" - "Setting" page to check the general and settlement info of the merchant. You can modify your “Contact Address”, and other information could be changed by PayerMax only.

3.How to change the display name of the merchant?

The display name will be displayed on the merchant platform and check-out page. Due to channel restrictions, please contact the PayerMax to make modification and provide the reason and proof.

4.Why can't I delete Business Contact Information?

Business contact information is mandatory and cannot be deleted. It can only be edited.

5.How to check the available service information of the merchants?

Enter "Settings" - "Profile" page， swipe page to 'Contract Info' section, click 'Detail' button, then you can view information for available services.

6.How to change the payment product?

Production environment

The payment products in the production environment are determined by the signed contract. If you want to change it, please contact your account manager and sign a new contract.

Testing environment

Please contact your account manager to change it.