Account Management

1.How to get your account?

There are two ways to get your account login permission：

1. You can get your admin account from PayerMax, and your account information could be changed by PayerMax only as well.
2. You can create operator accounts by your admin account (or other operators with “Users” function). You will receive an activation email from PayerMax, please make sure that you have activated your account before starting to use.

2.How to create an operator account?

You can create your operator accounts by your admin account (or other operators with “Users” function) as follows:

1. Enter 「Settings」-「Users」 page.
2. Click the “Add New User” button in the upper right corner of this page.
3. Input a valid email address as login name.
4. Choose the functions which will be authorized to the operator.

3.How to change or delete the permission of your accounts?

The basic information of your admin account can’t be changed by your side, if you need to update, please contact us. You can change operator accounts permission as follows:

1. Login your admin account (or other operators with “Users” function).
2. Enter「Settings」-「Users」page, change or delete the permission of the operator account. The operator account can be deleted whether it is activated or not, the deleted account will receive a notification email if deleted successfully.

4.Why does it show "Not exist" or "Not activate" when login the account?

The new account needs to be activated by email and you need to change your password to login your account at the first time.

5.What should you do if the activation link is invalid?

If you failed to open the activation link and activate your account in 24 hours, the link will be invalid to make sure the security of your account. You can just resend the activation email by your admin account.

6.What should you do if forget your password?

There is a “Forget Password” button in the lower right corner of the login page. You can reset the password by clicking it.

7.How to change the login password?

You can click your avatar and select the "Change Password" button to enter the password modification page in Merchant Platform.

8.How to switch the MIDs in your account?

If your account bound multiple MIDs, you can check the different MIDs by clicking the merchant name on the top right corner. You can find the current MID information by the high light area.