Withdrawals

Merchants can withdraw their available balance to their bank account via the withdrawals function. The result of the withdrawal will be notified by email.

How to make a withdrawal:

• After entering the merchant platform, click the [Withdrawals] button on the [Account] - [Account Balance] - [More] page, click the [Conversions] button, or on the [Account] - [Withdrawals] page, click the [Create] button to enter the withdrawal process.
• Select the bank account to which the withdrawal will be made.
• Confirm the amount or currency to be withdrawn.
• Submit the order.
• Wait for the withdrawal to be approved.
• Get the withdrawal result.

Status Description:

• Processing: After the merchant submits the withdrawal application, the process of our finance staff reviews this withdrawal order.
• Success: The finance staff has approved the withdrawal order and the funds reach the receiving bank account.
• Failure: The withdrawal transaction has failed, you can check the reason for failure on the withdrawal details page or contact PayerMax staff for confirmation.